Privacy Policy

This Privacy Policy explains how Freight Claim Recovery (“we,” “us,” or “our”) collects, uses, stores and discloses personal information when you visit freightclaimrecovery.com, contact us or request a service review.

Information we collect

Information you provide

We may collect your name, company, email address, telephone number, fleet size, operating region, factoring status, message content and other information you choose to provide.

Technical information

Our hosting and security providers may process IP address, device, browser, request, security and performance information needed to deliver and protect the website. The initial website does not intentionally use non-essential advertising cookies.

Carrier documents

If we proceed to a load review, we may separately receive rate confirmations, PODs/BOLs, invoices, receipts, communications, settlement records and other commercial records. Do not send sensitive freight documents through the public website form unless we provide an approved method.

How we use information

• Respond to enquiries and review requests.
• Assess whether a carrier or workflow is suitable for the service.
• Provide administrative audit, claim-preparation and tracking services.
• Maintain business records, security, fraud prevention and legal compliance.
• Improve the website, service workflow and communications.
• Send service-related or permitted business communications, subject to applicable law and opt-out rights.

How we disclose information

We may disclose information to service providers that support hosting, email, document storage, security, payment processing, legal review and business operations. We may also disclose information when required by law, to protect rights or security, or as part of a business transaction. We do not sell personal information.

Cross-border processing

We serve Canadian and U.S. carriers and may use service providers located in Canada, the United States or other jurisdictions. Information may therefore be processed outside your province, state or country and may be subject to local laws.

Retention

We retain information only as long as reasonably required for the purpose collected, contractual obligations, dispute handling, security, legal compliance and legitimate business records. Retention periods may differ for enquiries, customer records and claim documents.

Security

We use reasonable administrative, technical and organizational safeguards appropriate to the information and service stage. No internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

You may request access, correction or deletion of certain personal information, subject to legal and contractual exceptions. You may opt out of marketing communications at any time. To make a request, contact claims@freightclaimrecovery.com.

Third-party links

The website may link to external industry or government resources. Their privacy practices are governed by their own policies.

Children

The website and services are intended for businesses and are not directed to children.

Changes

We may update this policy as the service, legal requirements or technology changes. The “Last updated” date will be revised when material changes are published.

Contact

Questions about privacy can be sent to claims@freightclaimrecovery.com.