Qualify the review
We confirm fleet profile, recent brokered loads, digital paperwork and factoring status.
A small, controlled pilot
From completed load to carrier-approved claim package.
The first review is intentionally simple: 10 recent loads, the documents you already have, and no external submission without your approval.
The process
Seven steps, one accountable file.
Each load is reviewed against its own agreement, evidence and payment status. Unsupported assumptions do not become claims.
Receive 10 loads
You send recent rate confirmations, PODs/BOLs, receipts and supporting communications.
Extract the terms
We identify free time, hourly rates, notice rules, deadlines and the responsible counterparty.
Verify the evidence
Arrival, departure, signatures, notices and payment records are matched to the correct load.
Prepare the package
Potentially supportable charges receive a calculation, invoice draft and indexed evidence packet.
Carrier approves
You decide what is submitted. In the initial model, the carrier remains the sender and creditor.
Track recovery
We classify responses and payment status. The success fee is charged only after confirmed recovery.
What to send
The minimum clean detention file.
Requirements vary by broker and agreement, but these are the records most likely to support a review.
Rate confirmation
Load number, broker, detention clause, free time, hourly rate, notice requirement and deadline.
Arrival and departure evidence
Signed POD/BOL, facility record, tracking history, ELD record or other documentation showing in/out times.
Required notice or approval
Email, portal request, revised rate confirmation or broker communication when the agreement requires it.
Payment status
Original invoice or settlement so we can confirm the charge was not already billed or paid.
How loads are classified
A clear answer for every file.
The output is useful even when a charge is not ready. Each load is assigned a status with a documented reason.
Potentially supportable
The terms and evidence appear sufficient for carrier review and claim preparation.
Missing one item
A specific document, timestamp, approval or payment record is still required.
Not supportable from records
The contract, timing, deadline or available evidence does not support a claim.
Already billed or paid
The charge appears in the invoice, revised rate confirmation or settlement.
Factoring route required
The supplemental charge should follow the carrier’s factoring company workflow.
Dispute or legal escalation
The file is returned to the carrier or a properly licensed partner rather than pushed through routine follow-up.
Factored invoices
Factoring changes the route—not the underlying review.
When a factor controls the receivable, the carrier may need to submit the supplemental accessorial package through the factor. We identify that route during onboarding and keep the normal payment chain intact.
Payment path: Broker or customer → carrier/factoring company. Freight Claim Recovery does not receive or hold the carrier’s freight payment.
Start with a small test
Send 10 recent loads. We’ll do the digging.
We will review the available rate confirmations, PODs/BOLs and supporting records, then tell you which loads may contain supportable detention or accessorial charges.