Detention is waiting time at a shipper or receiver beyond the free time allowed by the load agreement. Whether a charge applies depends on the rate confirmation or contract, on-time arrival, documented in/out times, notice requirements and the broker or customer’s approval process.
Plain answers
Freight detention and accessorial recovery FAQ.
What the service does, what documents matter, how factoring changes the process and where the carrier remains in control.
An accessorial is a charge outside the base freight rate for additional time, work or events. Examples can include detention, layover, truck ordered not used (TONU), lumper reimbursement, extra stops, driver assist, redelivery, reconsignment and documented rate discrepancies.
The first 10-load review is free. For an ongoing engagement, the proposed fee is 20% of cash actually recovered, subject to a signed service agreement. There is no success fee on denied or unpaid claims.
No. Recovery depends on the governing agreement, supporting evidence, notice requirements, deadlines, factoring arrangements and the counterparty’s decision. We identify and prepare supportable files; we do not guarantee payment.
A clean detention review commonly needs the rate confirmation, signed POD/BOL or other arrival/departure evidence, any required notice or written approval, and the original invoice or settlement status. Requirements vary by broker and load.
Not during the initial review. We prepare the claim package for your approval. Any authority for external communication must be set out in a signed service agreement, and high-risk or disputed matters remain with the carrier or an appropriate licensed partner.
The carrier—or its normal factoring company—receives payment directly. Freight Claim Recovery does not hold carrier recovery funds in the initial service model.
Factoring does not automatically disqualify a load. It usually means the supplemental accessorial invoice or revised paperwork must follow the factoring company’s process. We identify the route during onboarding.
We prioritize recent loads because many broker and customer policies have short notice or submission deadlines. Older loads may still be reviewed, but we will first determine whether the applicable terms and deadlines make recovery practical.
The load is marked incomplete and the review identifies the specific missing item. We do not invent timestamps, approvals or contract terms. A claim moves forward only when the available file supports it.
No. The pilot begins with a small document review. If the service proves valuable, deeper email, TMS or ELD connections can be considered later—but they are not required to test the process.
Yes, eligible Canadian and cross-border carriers can request a review. Commercial terms, currencies, factoring processes and legal requirements may differ by jurisdiction and counterparty.
Yes, eligible U.S. interstate for-hire carriers can request a review. Each claim remains subject to the governing rate confirmation, broker policy and applicable law.
The initial service is administrative review, claim preparation and tracking. Unless expressly agreed in writing and legally permitted, Freight Claim Recovery does not collect debtor payments, negotiate delinquent debts, threaten legal action or act as legal counsel.
We use automated document analysis and workflow tools to organize terms, evidence and status consistently. Carrier approval, factual accuracy, policy boundaries and human escalation remain part of the process.
Still have a question?
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