Waiting time becomes an operations problem
Loading and unloading delays consume driver hours, equipment capacity and the time available to complete the next load.
Freight revenue recovery for carriers
Freight revenue you earned can disappear in the paperwork.
We review completed loads for missed detention and accessorial charges, prepare the supporting claim package, and charge only when you recover money.
No upfront fee Nothing submitted without approval Carrier or factor receives payment directly
Claim packet ready for reviewTerms checked · times verified · evidence indexed
Carrier remains in control
Start with the documents you already have
Pay only after confirmed recovery
The problem
Valid charges are easy to miss after the truck moves on.
A driver waits. A stop is added. A lumper is paid. The charge may be permitted by the load agreement, but the evidence and billing steps are scattered across rate confirmations, PODs, receipts, emails and settlements.
The evidence is split across systems
Terms may be in the rate confirmation, times on the POD, approval in email and payment status inside a settlement or factoring workflow.
The freight gets paid, but the accessorial does not
Without a disciplined review and follow-up process, charges can remain unbilled, unsupported, denied or invisible to the carrier.
Industry context
Detention is a documented carrier cost—not a fringe complaint.
U.S. industry research shows how often drivers are delayed and how difficult it can be for fleets to turn detention invoices into collected revenue.
39.3%of stops included reported detention in ATRI’s 2023 research.
<50%of detention invoices were paid, despite most fleets charging them.
135M+hours were lost to detention in U.S. for-hire trucking in 2023.
Source: American Transportation Research Institute, 2024. U.S. research is provided as industry context; individual carrier outcomes vary.
What we review
More than detention.
The first reviews prioritize recent, clearly documented detention. The same process can identify other accessorial revenue when the governing agreement and evidence support it.
Detention
Waiting beyond the agreed free time at pickup or delivery.
Layover & TONU
Extended delays or a truck ordered and dispatched but not used.
Receipts & extra work
Lumper reimbursement, extra stops, driver assist and redelivery.
Rate discrepancies
Differences between documented agreed charges and the final settlement.
Simple by design
Send us 10 recent loads. We do the digging.
No integration project. No new carrier software. Start with a small review and the records you already keep.
Illustrative example
A simple detention calculation.
The actual claim depends on the rate confirmation, documented times, notice requirements, submission deadline and counterparty approval.
- Rate confirmation permits detention after two free hours
- Driver arrived on time
- Signed paperwork supports arrival and departure times
Arrival9:00 AM
Departure2:00 PM
Total dwell5 hours
Less free time2 hours
Potential billable time3 hours
3 × $75/hour$225
Built around control
A recovery service should reduce work—not create new risk.
Freight Claim Recovery is designed as an administrative review and claim-preparation service. The carrier keeps control over the claim and the money.
No claims sent without approval
We prepare the calculation and evidence package for carrier review before submission.
No recovered funds held by us
The broker pays the carrier or its normal factoring company directly.
No invented evidence
If a required timestamp, approval or document is missing, the file is marked incomplete.
No recovery guarantee
Contract terms, evidence, deadlines and the counterparty ultimately determine payment.
Start with a small test
Send 10 recent loads. We’ll do the digging.
We will review the available rate confirmations, PODs/BOLs and supporting records, then tell you which loads may contain supportable detention or accessorial charges.